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Sales and Customer Relation Officer II

Wagwago Trading

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Business

Business Sales and Marketing

Addis Ababa

4 years

1 Position

2025-10-15

to

2025-11-03

Required Skills

achieve sales targets

Fields of study

Marketing

Business Administration

Full Time

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Job Description

The Sales and Customer Relation Officer II is responsible for handling customer inquiries, promoting Wagwago Electric’s products, and ensuring high customer satisfaction. This role involves direct sales, customer support, relationship management, and contributing to the achievement of sales targets.

Key Responsibilities

  • Respond to customer inquiries and provide accurate product information.

  • Promote and sell Wagwago Electric’s products to new and existing customers.

  • Manage customer relationships to foster loyalty and enhance satisfaction.

  • Resolve customer issues promptly and effectively, ensuring a positive experience.

  • Maintain accurate records of customer interactions and sales activities.

  • Collaborate with the sales team to achieve sales targets and objectives.

  • Provide feedback to management regarding customer needs and market trends.

  • Assist in the development and implementation of sales strategies.

Job Requirements

Qualifications

  • Education:

    • Bachelor’s degree in Marketing, Business Administration, Sales, or a related field.

  • Experience:

    • Minimum of 4 years of relevant experience in sales and/or customer service, preferably in the electrical, retail, or technology industries.

Required Skills

  • Communication and Interpersonal Skills:

    • Strong verbal and written communication skills for effective interaction with customers and team members.

    • Ability to build and maintain positive relationships with clients.

  • Multitasking and Problem-Solving:

    • Proven ability to handle multiple tasks simultaneously while maintaining a high level of organization.

    • Effective in resolving customer issues and complaints promptly and satisfactorily.

  • Sales Techniques and CRM Knowledge:

    • Familiarity with various sales techniques and strategies to drive sales performance.

    • Proficient in using CRM systems for tracking customer interactions and managing sales pipelines.

  • Customer Service Practices:

    • In-depth knowledge of customer service best practices to enhance customer satisfaction and loyalty.

  • Technical Proficiency:

    • Proficiency in MS Office applications, including Word, Excel, and PowerPoint, for reporting and presentations.

How To Apply

Candidates who fulfill the above requirements can submit their application through THIS LINK

Fields Of Study

Marketing

Business Administration

Skills Required

achieve sales targets

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