Educational Background in a related field of study with relevant work experience Duties & Responsibilities: - Respond to customer inquiries and provide information about our logistics services, including shipping, tracking, and delivery schedules. - Handle customer complaints and issues in a professional and timely manner, striving to achieve satisfactory resolutions. - Coordinate with internal departments, such as operations teams, to ensure smooth and efficient order fulfilment and delivery - Assist in processing customer orders, including order entry, tracking, and updating shipment status. - Collaborate with the sales team to support customer retention and identify opportunities for upselling or cross-selling logistics services. - Communicate with clients to provide updates on their shipments, address any delays or issues, and ensure a positive customer experience. - Contribute to the development and improvement of customer service processes and procedures.

Educational Background in a related field of study with relevant work experience Duties & Responsibilities: - Answer incoming calls in a professional and courteous manner. - Provide information to customers regarding products, services, and company policies. - Handle customer inquiries, complaints, and requests with a focus on resolution and customer satisfaction. - Make outbound calls for follow-ups, surveys, or promotional purposes as required. - Maintain accurate records of calls and customer interactions in the database - Collaborate with other departments to resolve customer issues and provide feedback on recurring problems. - Adhere to call scripts and protocols to ensure consistent communication.