Senior IT Customer Service Officer
EthSwitch S.C
ICT
Computer Science and Information Technology
Addis Ababa
4 years - 6 years
1 Position
2025-09-02
to
2025-09-10
analyze customer service surveys
Software Engineering
Computer science
Full Time
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Job Description
Support IT service operations with advanced responsibility in incident, problem, and change management. Ensure effective service request fulfillment, monitor service quality, and contribute to process improvement initiatives. Provide technical guidance to junior officers and assist in maintaining service reporting and performance metrics.
Job Requirements
BSc/MSc in Computer Science, Software Engineering or related fields of studies
6/4 years of relevant work experience out of which 2 years in professional positions
How to Apply
Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.
*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.
*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.
Fields Of Study
Software Engineering
Computer science
Skills Required
analyze customer service surveys
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