Customer Service Head -Automotive
Hagbes Pvt. Ltd. Company
Engineering
Mechanical Engineering
Addis Ababa
5 years
1 Position
2025-09-02
to
2025-09-24
monitor customer service
Automotive Technology
Mechanical Engineering
Full Time
Share
Job Description
Duties & Responsibilities:
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Staying informed on the latest industry techniques and methods.
Job Requirements
BSC degree in Mechanical Engineering, Automotive Technology or relevant field.
A minimum of 5 years or above proven experience in a customer service position.
Outstanding written and verbal communication skills.
Good understanding of customer service management practices and techniques.
Excellent leadership and interpersonal skills.
How to Apply
Qualified and Interested Applicants can submit their Education Certificates, Work Experience and CVs via THIS LINK until September 10, 2025
Fields Of Study
Automotive Technology
Mechanical Engineering
Skills Required
monitor customer service
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