For over a decade, Washington Healthcare has earned the trust of millions by delivering compassionate, high-quality care across Ethiopia.  

Now, in a bold stride toward redefining healthcare in the region, Washington Healthcare is proud to unveil its most ambitious venture yet: a state-of-the-art tertiary hospital that will redefine healthcare standards in the region. With 110 beds, Ethiopia’s first PET scan machine, and the first privately operated LINAC machine for advanced cancer treatment, this facility will set a new benchmark in medical innovation. 

Even more , the hospital will be managed and operated by the world-renowned Apollo Hospitals Enterprise Group ,an Indian multinational healthcare group headquartered in India. It is the largest private hospital network in India, with a network of 71 owned and managed hospitals.  . 

This new facility will be more than just a hospital; it will be a center of excellence, hope, and innovation. Powered by Apollo’s international expertise and Washington Healthcare unwavering local commitment, the hospital is set to raise the bar for tertiary care in Ethiopia—ushering in a new era where advanced medical technology meets heartfelt, patient-centered care. 

Job Advert: Quality Assurance Officer

Designation: Quality Assurance Officer

Reports to: Head of Quality & Patient Safety / Hospital Administrator

Salary & Benefits: Negotiable and Attractive  
 Number of people required: 2

The Quality Assurance Officer will be responsible for developing, implementing, and monitoring quality management systems and processes within the hospital to ensure the delivery of high-quality patient care, compliance with national and international healthcare standards, and continuous improvement across all departments.

Roles & Responsibilities

• Quality System Development & Implementation:

  • Assist in the development, implementation, and maintenance of the hospital's quality management system (QMS) in alignment with relevant healthcare standards and regulations (e.g., Ethiopian standards, international accreditation guidelines if applicable).

  • Develop and update quality policies, procedures, protocols, and guidelines in collaboration with department heads.

  • Promote a culture of quality improvement and patient safety throughout the organization.

• Monitoring & Evaluation:

  • Conduct regular quality audits and assessments of clinical and administrative processes to identify areas for improvement and ensure compliance with established standards.

  • Collect, analyze, and interpret quality data, including patient outcomes, incident reports, patient feedback, and process indicators.

  • Prepare comprehensive quality performance reports for management, highlighting trends, achievements, and areas requiring corrective action.

• Compliance & Risk Management:

  • Ensure the hospital's adherence to all relevant national healthcare regulations, licensing requirements, and patient safety guidelines.

  • Participate in risk assessment activities to identify potential risks to patient safety and quality of care and develop mitigation strategies.

  • Support the investigation of adverse events, patient complaints, and near misses, ensuring root cause analysis and implementation of corrective and preventive actions.

• Training & Education:

  • Assist in developing and delivering quality assurance training programs for hospital staff to enhance their understanding of quality standards and best practices.

  • Provide guidance and support to departments in implementing quality improvement initiatives.

• Continuous Improvement:

  • Lead or participate in quality improvement projects (e.g., Lean, Six Sigma methodologies if applicable) aimed at enhancing efficiency, reducing errors, and improving patient satisfaction.

  • Benchmark hospital performance against industry best practices and identify opportunities for innovation.

Job Requirements

Minimum Requirements

• Bachelor's degree in Public Health, Healthcare Management, Nursing, Medicine, or a related clinical field. A Master's degree is a plus.

• Minimum of 3 years of demonstrable experience in quality assurance, quality improvement, or a related role within a healthcare setting (hospital or clinic).

• Strong understanding of healthcare quality standards, patient safety principles, and regulatory requirements (experience with accreditation processes is highly desirable).

• Proven ability to collect, analyze, and interpret data, and to generate actionable insights for improvement.

• Excellent communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with multidisciplinary teams.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with quality management software or data analysis tools is an advantage.

• Strong organizational skills, attention to detail, and a commitment to continuous learning and professional development.

How To Apply

Interested Candidates can apply through THIS LINK