For over a decade, Washington Healthcare has earned the trust of millions by delivering compassionate, high-quality care across Ethiopia.  

Now, in a bold stride toward redefining healthcare in the region, Washington Healthcare is proud to unveil its most ambitious venture yet: a state-of-the-art tertiary hospital that will redefine healthcare standards in the region. With 110 beds, Ethiopia’s first PET scan machine, and the first privately operated LINAC machine for advanced cancer treatment, this facility will set a new benchmark in medical innovation. 

Even more , the hospital will be managed and operated by the world-renowned Apollo Hospitals Enterprise Group ,an Indian multinational healthcare group headquartered in India. It is the largest private hospital network in India, with a network of 71 owned and managed hospitals.  . 

This new facility will be more than just a hospital; it will be a center of excellence, hope, and innovation. Powered by Apollo’s international expertise and Washington Healthcare unwavering local commitment, the hospital is set to raise the bar for tertiary care in Ethiopia—ushering in a new era where advanced medical technology meets heartfelt, patient-centered care. 

Receptionist

Designation: Receptionist

Reports to: Customer Service Manager / Department Head

Salary & Benefits: Negotiable and Attractive

Number of people required : 11

The Receptionist will be the first point of contact for patients and visitors, providing a welcoming and efficient experience. This role involves managing inquiries, directing visitors, scheduling appointments, and performing administrative tasks to ensure smooth clinic or department operations.

Duties & Responsibilities

• Operational Duties:

  • Greet patients and visitors warmly and professionally, offering assistance and directions.

  • Answer incoming calls, manage inquiries, and direct calls to appropriate departments or staff members.

  • Schedule and confirm patient appointments, manage appointment changes and cancellations.

  • Register new patients and update existing patient information accurately.

  • Manage patient flow in the waiting area, minimizing wait times and ensuring comfort.

  • Handle incoming and outgoing mail and deliveries.

  • Maintain the cleanliness and organization of the reception area.

• Administrative Duties:

  • Process patient payments and manage basic billing inquiries.

  • Maintain confidentiality of patient information.

  • Perform general administrative and clerical tasks as assigned.

• Customer Service:

  • Address patient and visitor concerns with empathy and professionalism, seeking assistance from supervisors when necessary.

  • Provide information about hospital services and facilities.

Job Requirements

Minimum Requirements

• Diploma or Certificate in Secretarial Science, Office Management, or a related field.

• Minimum of 2 years of experience in a front office or reception role, preferably in a healthcare or customer-facing environment.

• Excellent verbal and written communication skills in Amharic and English.

• Proficiency in using computer systems (e.g., Microsoft Office, appointment scheduling software).

• Strong organizational skills and ability to multitask effectively.

• Pleasant demeanor, patient, and professional attitude.

How to Apply

• Interested Candidats can apply through THIS LINK