Customer Success Officer
Trade Ethiopia
Business
Marketing Management
Addis Ababa
1 years
10 Positions
2025-07-01
to
2025-08-01
provide high quality customer service
Marketing
Business Administration
Full Time
Share
Job Description
Trade Ethiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (Trade Ethiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.
We are seeking a Customer Success Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all Trade Ethiopia platforms and services.
Key Responsibilities
Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
Provide onboarding assistance, user education, and technical guidance on how to use Trade Ethiopia’s platforms effectively.
Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
Identify opportunities to upsell or cross-sell additional services.
Act as a liaison between clients and internal departments (sales, IT, events, training).
Track customer issues, maintain records, and ensure timely resolution using CRM tools.
Collect and analyze feedback for continuous improvement of services.
What We Offer
A dynamic and impactful working environment.
Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
Exposure to international markets, expos, and professional networks.
Performance-based incentives and growth pathways.
Vacancy Announcement: Customer Success Officer
Location: Addis Ababa, Ethiopia
Company: TradeEthiopia B2B Company
Employment Type: Full-time
Deadline: 31 September 2025
Gender: Female
Quantity: 10
Starting Date: As soon as possible
Job Requirements
Bachelor’s degree in Business Administration, Marketing, International Trade, or related fields.
Minimum of 1 year experience in customer success, B2B support, sales coordination, or related roles.
Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
Excellent verbal and written communication skills in English and Amharic.
Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
Highly organized, solution-oriented, and able to work under pressure.
Passion for trade, entrepreneurship, and client empowerment.
Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.
Assist during trade events, expos, and webinars as a support contact.
How To Apply
Send your CV, cover letter, and references to:Email: job@enisra.com
Subject Line: Application for Customer Success Officer
Phone: +251907597231
Website: www.tradethiopia.com
Fields Of Study
Marketing
Business Administration
Skills Required
provide high quality customer service
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