Customer Service Officer
Dema Hope Trading PLC
Business
Business Management
Addis Ababa
3 years
1 Position
2025-06-25
to
2025-07-27
provide high quality customer service
Business
Full Time
Share
Job Description
We are looking for Customer Service Officer with a real estate experience to join our team. This role is essential in maintaining positive client relationships, ensuring timely payment collections, and work as a bridge between our sales and finance team.
Duties & Responsibilities:
Proactively follow up on outstanding payments from clients, utilizing various communication methods (phone calls, SMS, email, letters). Maintain a consistent follow-up schedule to ensure timely payment.
Compose clear and effective emails and letters to clients regarding payment reminders, confirmations, and any necessary follow-ups.
Address customer inquiries and concerns regarding their accounts or payment processes. Deliver top customer service.
Act as a bridge between sales representatives and the finance team, facilitating timely issuance of payment receipts to customers
Assist in editing agreements to be made between the company and customers, ensuring necessary and mandatory terms and conditions are listed in the agreements
Maintain precise documentation of client interactions and communications to ensure a seamless workflow and follow-up process.
Monitor and manage accounts receivable, keeping detailed records of payment statuses by working closely with property management and finance. Update and maintain accurate records in the database.
Prepare regular reports on the status of collections, including overdue accounts and payment trends.
Provide insights and updates to management regarding collection efforts and challenges.
Identify and address any issues that may hinder timely payments, working collaboratively with the marketing and management team to find solutions.
Effectively manage high-pressure situations, maintaining professionalism and composure while working towards resolving payments that are past due.
Understand the company’s goals and continuously work to align strategy with the company's objectives
Why join us?
Competitive salary and performance incentives
Opportunities for professional development and career growth
A dynamic and supportive work environment
Job Requirements
Requirement:
Bachelor’s Degree or above in any field of study
3 years and above relevant work experience (must be in a real estate sector as Customer Service or Payment Collection)
Proficiency in email and letter writing
Strong negotiation and communication skills
Ability to handle high-pressure situations with a calm and professional demeanor
Strong organizational skills and attention to detail
How to Apply
Interested and qualified candidates can apply through THIS LINK
Fields Of Study
Business
Skills Required
provide high quality customer service
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