Facilitate communication between parties who speak two different languages over an internet-supported video platform by conveying information effectively, professionally, and neutrally to ensure communication aligns with job and company expectations. 

Weekly workload: at least 40 hours from late afternoon to or beyond midnight to align with the Pacific Standard Time day shift. Flexibility required to work 40 hours any time, 24/7, including during Holidays. 

Place of work: Any part of Ethiopia for those who can meet the place requirement. Otherwise,  Addis Ababa from our office facility

Salary: Birr 312.50 per hour with an additional ETB 14,000.00 monthly bonus for those who meet 96% adherence of total work hours within that month. 

Additional Benefits:

• International training before placement for all qualified applicants. 

• Return transport service for those operating from our office environment within a 5 km radius of Lebu.  

Job Requirements

Qualifications and Education Requirements:

• University graduates (preferably with medical and law-related qualifications)

• Proficient in one or more of the above-needed languages,

• Proficient, accent-neutral, near-native English,

• Work experience in a customer service environment is advantageous.

• Good attendance record,

• Ability to sit for long hours with little breaks in between,

• Prior interpretation experience is a plus but not required.

• Knowledge and use of PC systems/CRM and Google Search is a must. 

Preferred Skills:

• Superior oral and written communication skills,

• Computer literacy with the ability to type a minimum of 20 WPM,

• Competency in a service organization environment,

• Ability to work independently,

• Self-motivated, willing to constantly improve, 

• Attention to detail and be able to multi-task and prioritize work daily, 

• The ability to focus on a fast-paced environment while handling calls with a courteous, friendly, and well-spoken tone,

• Strong people skills and ability to communicate orally and in written form. 

Special requirements for those wanting to operate from home:

• HIPAA-compliant spaces must be private and secure. No one can be in the room with the agent, and nobody else should be able to overhear/see information from surrounding areas. The only exception to this will be for agents in a HIPAA-compliant call center.

• No one should see or listen to agents’ calls, nor be in the room while agents are active on the platform. 

• Agents must connect their computers to a high-speed, private, and secure internet connection. 

• Agents’ workspace must be a dedicated room to work. This means the surrounding environment cannot be distracting, avoid working from spaces with background noise/distractions such as pets or children, and soundproof your space to avoid background noise on calls.

• Windows 10 or newer, Apple or Linux OS 

• 8 GB RAM 

• Intel Core i7 or equivalent processor 

• USB video camera with integrated H.264 hardware encoder to the USB Video Class (UVC) or built-in video camera with 720p or higher resolution (video agents). 

• Graphics card must support DirectX 9.0 and must expose DXVA2_ModeH264_VLD_NoFgt decoding mode, latest graphics driver must be installed, and 4-core video encode score of 7.3 or higher.

• Reliable electricity.

• Personal quiet room for avoiding disturbing noises and interferences. 

Personality and character requirements 

• A strict dress code to be disclosed to those who will be selected

• High level of personal hygiene 

• Willingness to work during Ethiopian holidays, as the candidates will only rest on holidays recognized in the USA.

Required languages: Applicants are expected to be proficient in speaking Tigrigna or Oromifa in addition to Amharic and English

How to Apply

Interested applicants, please send your resumes via email to hr.bcadconsulting@gmail.com with a mention of which language you are applying for in the subject line.